Question: What is a patient portal?
Answer: A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as recent doctor visits, medications, office visits from specialists faxed to your PCP, immunizations, allergies, lab results.
Question: How do I get access to the patient portal?
Answer: Our front office staff has been asking every patient for their email address and it is added to your demographics. You should get an email similar to the picture below:
Question: What if I did not get an initial email?
Answer: Our electronic medical record has an automatic setting where as soon as your email address is entered, you will get an email within 5-10 seconds automatically. It may have gone to your spam or we may have entered the email address incorrectly. Please call us to make sure it was entered correctly and if so, ask us to reset your password. The doctor’s must do this but someone will call you back with the new password.
Go to https://www.myupdox.com/portal/scfmc/html/index.html and use your email as your log-in name and recently reset password to sign in.
Question: What will be in my South Coast Family patient portal?
Answer: Starting June 23rd, 2014, you will have access to all medical records created on 6/23/2014 and beyond. For any previous lab work or office visit, please call us and request that we send it to your patient portal. You will receive an email similar to the one on the right when a document has been sent to your portal: