FAQ Section


Are you an urgent care or primary care office?

We are a quality primary care office that offers walk-in services, so that you do not have to plan ahead to make an appointment.

When Dr. Kent established South Coast Family in 1990, he created an incredible environment that offered quality medical care from the family practice standpoint with the amazing convenience of walk-in services. We decided to offer walk-in services because having patients schedule appointments would change the foundation that the practice was built on and would not work with the current workflow. Every provider at South Coast Family Medical Center devotes the same kind of care we treat our families with.


How does your on-line check in work?

When you check in on-line, you are letting us know that you want to be seen for that day. You will get a follow-up text or phone call when our staff gets to your name in the chronological order in which you signed in. When you check in on-line, it is for that day and that day alone; you cannot check in on-line for a future date. We use this format in order to be able to provide our services to as many people as possible in our community. If we were a traditional appointment-based clinic, we would only be able to provide care for about 10% of the patients we care for on a daily basis. We cannot offer you an appointment time but will take care of you on the day you need to be seen and at a time that works for you. We still accept walk-ins but encourage you to use our online check-in to minimize the number of people in our waiting room.


What can I make an appointment for?

You can make appointments for annual physical exams, pap smears, INS physicals and preoperative examinations..


Can I leave and come back if there is a long wait?

Yes, you are absolutely able to sign in and leave. Please feel free to grab some Starbucks, Chick-fil-a or Los Golondrinas while waiting your turn. When you return, all you have to do is inform the front office, and you will be seen based on the order in which you originally signed in.


What time do you take your last patient?

We try to take check our last patient in around 7 p.m., so that the provider and staff can finish up their day in a timely manner. We ask that DOT physicals arrive no later than 6:30 p.m. because they require extra time and paperwork.


What does D.O. mean?

D.O. stands for doctor of osteopathic medicine. A D.O. is a licensed physician dedicated to practicing all aspects of medicine. Typically, D.O.s focus on providing total patient care and treatment and excel at listening to the needs and concerns of their patients, so the best level of care can be delivered. The main educational difference between an osteopathic (D.O.) and an allopathic (M.D.) medical school is that in osteopathic medical school, there is additional teaching in physical manipulation (OMM/OMT). Besides the additional OMM/OMT training, both medical schools are four years and the training is identical. As a matter of fact, both Dr. Chris Davis and Dr. Lauren Davis did their residency at an allopathic (M.D.) family medicine residency in Denver, CO.


South Coast Family Medical Center, Inc.
25500 Rancho Niguel Road, #100
Laguna Niguel, CA 92677
Phone: 949-643-0500
Fax: 949-643-3748

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