Dr. Chris and I are proud to introduce our telemedicine services that we are offering Monday through Friday. Due to Coronavirus, we are expanding our services. Please see below for the telemedicine protocol.
Telemedicine protocol, 7 days a week, during normal business hours:
- Go to www.southcoastfamilymedicalcenter.com and click on the check in on-line button (please do not hit the “SculpSure appointment”). Please input your information accurately, including your email address. Please choose “telemedicine” visit as your reason for a visit.
- Our staff will check you in as if you were in our office and call you to collect your copay (if you have one) and verify your information.
- Continue to check your email for a message from Updox with our "telemedicine informed consent." Once you input your name and apply your signature, you need to click the bottom right buttonto send the signed information consent back to us. THIS WILL NEED TO BE COMPLETED BEFORE THE TELEMEDICINE VISIT CAN COMMENCE.
- In between patients who are physically in the office, as time allows, you will be sent a secure text invitation. Once the invite has been sent, you have 10 minutes to answer the text so please keep your phone on you.
- A telemedicine visit will commence and we will do our best to take care of your healthcare needs via the telemedicine but you may be requested to come in the office. If you are required to come into the office, you will not be charged another copay.
Frequently asked questions:
1. What kinds of visits are appropriate for telemedicine?
- There are many visits that may qualify for our new telemedicine services. Ultimately Dr. Chris Davis, Dr. Lauren Davis, and/or Claire Liston will determine if you should come in for an office visit. If your diagnosis requires a physical examination for diagnosis (i.e. knee pain, dizziness, difficulty breathing, cough), a telemedicine visit is likely not appropriate, and you should check in on-line for an in office visit. You can then wait in your car until it is time for you to be roomed.
2. Will you refill my controlled substance?
- During the Coronavirus crisis, we will only refill controlled substances use to treat ADD/ADHD if you have been seen within 3-4 months. We will not refill sedative hypnotics used for the sleep (i.e. Ambien, Lunesta), Benzodiazepines (i.e. Xanax, Valium, Klonopin, Ativan, etc), and/or narcotics (i.e. Tramadol, Norco, Percocet, codeine cough syrup, etc). Following this period of social distancing, we will not refill any controlled substances via telemedicine.
3. How is insurance billed?
- Your visit will be billed similarly as to when you are in the office.
4. What if my insurance does not cover telemedicine services?
- You will be responsible for the cost of the visit. You are responsible for determining if this is a covered service with your insurance.
5. If I am advised to come in, will I be billed twice?
- If you come into the office on the same day or the following day from the telemedicine visit, you will only be charged once. If you do not come into the office in a timely manner, you will be charged twice.
6. Will I be treated in the chronological order that I signed in?
- At this time, the patients who are in the office will get priority and we will do our best to work in the patients who are requesting telemedicine visits between the patients in the office.
7. What if I miss my phone call?
- We will try one more time and if you miss your opportunity twice, we will not make a third attempt.
8. I am a new patient. Can I do a telemedicine visit?
- Yes. It will be your responsibility to download all the forms from our patient form page, fill them out, then email them (either scanned or a picture of each page) to "email@example.com" along with a copy of your driver's license and insurance card (front and back, if applicable). You can also fax it to 949-643-3748 if you have access to a fax machine.
9. Well I am not a new patient but I have not been seen in a long time. Can I still use this service?
- As long as you have been seen within 2 years, we can conduct a telemedicine visit.
10. Will you offer this service once the Coronavirus social isolation has ended?
- At this time, we have not made any decision about this. If there is a way that we can incorporate this service afterwards, we will keep this service.
11. I am currently in a different state. Am I able to still use this service?
- Short answer: Yes.
- Long answer: President Trump has lifted the state licensure restrictions for telemedicine in order to provide access to care to more people.